
Dear Patients,
As of 1st January 2017, if you fail to attend 3 appointments you will no longer be eligible to be bulk billed at our practice and will be charged the current practice fee for all future appointments. This includes Allied Health appointments.
To avoid being marked as failed to attend, the following cancellation notice is required:
- Cancel Doctor Appointment: minimum 1 hour notice required
- Cancel Allied Health Appointment: minimum 24 hours notice is required. (if under 24 hours notice is given, any cancelled or unattended appointments will incur a cancellation fee and MUST be paid before any further appointments can be booked at the practice. Please ask reception for individual Allied Health cancellation fees).
- If you arrive more than 5 minutes late for your appointment, you will be marked as failed to attend.
Thank you for your co-operation.
Balance! Edmonton Family Practice Team.
