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For Clients

Our Approach

Balance! Healthcare wants to ensure that everyone who visits our practices will receive the highest quality of care from our service providers. Our clinics are people and family-centred. You will be treated with care and consideration.

Our approach is built around inclusiveness; irrespective of age, gender, financial situation or ethnic background. You will be welcomed and listened to. We will be responsive to individual differences, cultural diversity and healthcare preferences.

A core commitment of the GP Super Clinic is to help people stay healthy through ready access to information of wellness, prevention and detection. Our service providers focus on helping people get well and stay well through nutrition, environment and lifestyle management.

Key Services

The range of services provided by our service providers are (and may differ slightly from clinic to clinic):

  • Audiology
  • Diabetes Education
  • Dietitian
  • Hearing Clinic
  • Mental Health
  • Osteopathy
  • Podiatry
  • Specialists
  • Chiropractic
  • Exercise Physiology
  • Occupational Therapy
  • Pathology
  • Physiotherapy
  • Psychology
  • Speech Pathology
  • Clinical Pharmacy Services
  • Minor procedures
  • Aboriginal & Torres Strait Islander Health worker (Cairns)

Confidentiality

Balance! Healthcare has a strong commitment to confidentiality and privacy, and records will only be made available with a person’s consent. Our information technology has the highest level of security. We follow the privacy and confidentiality legislation set by the Federal and the New South Wales and Queensland government.

A copy of our Privacy Policy can be downloaded here:

Getting Involved

As a member of the community, YOU can be involved with the GP Super Clinic in a number of ways.

We are always looking for more community members for our Community Consultative Committee. If you are interested then please email kategunn@balancehealthclinic.com.au

Balance! Healthcare reviews the quality of its services and service delivery through a combination of community focus groups, consultation and surveys.

Complaints Policy And Procedure

Opportunities are available for patients and other visitors to tell us, “How we are doing” and we collect systematic patient experience feedback at least every 3 years.

We have a complaints resolution process and we also make the contact details for the state or territory health complaints agencies readily available to patients if we are unable to resolve their concerns ourselves.

Patients have a ‘right to complain’ and where possible patients and others are encouraged to raise any concerns directly with the practice team who are trained to make sure patients of the practice feel confident that any feedback or complaints made at the practice will be handled appropriately.

Copies of our Policies and Procedures and Complaints Forms can be downloaded here:

Balance! Blackheath Family Medical Centre

(02) 4787 8225
108 Wentworth St, Blackheath, NSW 2785

Balance! Springwood Family Practice

(02) 4751 1233
16 Ferguson Road, Springwood, NSW 2777

Balance! Edmonton Family Practice

(07) 4055 4400
5 Walker Road, Edmonton, QLD 4869

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