Balance! Healthcare wants to ensure that everyone who visits our practices will receive the highest quality of care from our service providers. Our clinics are people and family-centred. You will be treated with care and consideration.
Our approach is built around inclusiveness; irrespective of age, gender, financial situation or ethnic background. You will be welcomed and listened to. We will be responsive to individual differences, cultural diversity and healthcare preferences.
A core commitment of the GP Super Clinic is to help people stay healthy through ready access to information of wellness, prevention and detection. Our service providers focus on helping people get well and stay well through nutrition, environment and lifestyle management.
The range of services provided by our service providers are (and may differ slightly from clinic to clinic):
Balance! Healthcare has a strong commitment to confidentiality and privacy, and records will only be made available with a person’s consent. Our information technology has the highest level of security. We follow the privacy and confidentiality legislation set by the Federal and the New South Wales and Queensland government.
As a member of the community, YOU can be involved with the GP Super Clinic in a number of ways.
We are always looking for more community members for our Community Consultative Committee. If you are interested then please email firstname.lastname@example.org
Balance! Healthcare reviews the quality of its services and service delivery through a combination of community focus groups, consultation and surveys.
Opportunities are available for patients and other visitors to tell us, “How we are doing” and we collect systematic patient experience feedback at least every 3 years.
We have a complaints resolution process and we also make the contact details for the state or territory health complaints agencies readily available to patients if we are unable to resolve their concerns ourselves.
Patients have a ‘right to complain’ and where possible patients and others are encouraged to raise any concerns directly with the practice team who are trained to make sure patients of the practice feel confident that any feedback or complaints made at the practice will be handled appropriately.
Copies of our Policies and Procedures and Complaints Forms can be downloaded here: